Refund Policy
Version: v1.0.0
Effective date: 2026-07-17
Provider: Phoenix Link (Pty) Ltd
Support: support@phoenixlink.co.za
1. Scope
This Refund Policy applies to Phoenix Invoice Link once-off software purchases and optional support add-ons.
2. How to Request a Refund
Send refund requests to support@phoenixlink.co.za with:
- buyer name
- order reference
- purchase email address
- description of the issue
- relevant screenshots, error messages, or payment evidence where available
Phoenix Link aims to acknowledge requests within 2 business days and provide a decision within 7 business days after receiving the information reasonably needed to assess the request.
3. Eligible Refund Grounds
Refunds may be considered for:
- duplicate purchases verified by Phoenix Link
- billing or payment errors
- material software defects that prevent the software from functioning as described and cannot be resolved within a reasonable time
- technical fulfilment failures caused by Phoenix Link, such as non-delivery of a working download link
- situations where applicable South African consumer law requires a refund
4. Digital Delivery and Change of Mind
Phoenix Invoice Link is a digital software product. Once download access has been delivered, change-of-mind refunds are not generally available, except where required by law.
Customers should review the product page, legal documents, platform options, beta installer transparency notes, and support options before purchase.
5. Support Add-Ons
Support add-ons are refundable only where required by law, where a billing error occurred, or where Phoenix Link has not begun delivering the support service and approves the request.
Support add-ons do not cover custom development, accounting advice, tax advice, legal advice, or third-party service setup beyond reasonable guidance unless agreed separately.
6. Chargebacks
Customers should contact Phoenix Link before raising a chargeback so the issue can be investigated.
Chargebacks, payment reversals, fraud indicators, or payment disputes may result in suspension of download access or licence fulfilment while the matter is reviewed.
7. Approved Refunds
Approved refunds are processed through the original payment channel where practical. Payment-provider or banking timelines may affect when funds appear.
8. Contact
Phoenix Link (Pty) Ltd
Email: support@phoenixlink.co.za
Website: www.phoenixlink.co.za
Address: Kempton Park, Johannesburg GP 1619